The feedback workflow at a small SaaS is simple in theory: users request features, the team decides what to build, and everyone hears what shipped. In practice, it gets messy when requests arrive through email, Discord, and GitHub issues at the same time.

I spent a few weeks comparing hosted and self-hosted feedback tools. The hosted ones work, but they keep adding tracked-user or per-seat pricing as the product grows. That is exactly the wrong moment to start paying more.

For a small team, a self-hosted board is a better fit. You keep the data, you control the server, and the cost stays flat. The option I keep coming back to is FeedLog, an open-source feedback board, roadmap, and changelog that runs on Cloudflare Workers, Vercel, or Docker. It has voting, statuses, an interactive roadmap, and optional AI that catches duplicate requests while users type.

It is not a magic bullet, and you still have to triage feedback every week. But the loop becomes one place instead of six.