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Within 24 hours of purchase: If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my Booking page by logging into My Trips. Note: Tickets purchased within 7 days of travel will be held as credit, subject to a cancellation fee found here.

Beyond 24 hours from purchase: If it has been more than 24 hours since you purchased your ticket, or the booking was made within 7 days (168 hours) of travel, a cancellation fee may apply and can be found here. The value of your ticket, less non-refundable charges or fees, may be applied toward the purchase of a future ticket. To cancel your booking, log into My Trips.



https://sbsconnect.nyc.gov/forums/general-discussion/202068fd-861c-ef11-9899-001dd80ab52c
Within 24 hours of purchase: If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my Booking page by logging into My Trips. Note: Tickets purchased within 7 days of travel will be held as credit, subject to a cancellation fee found here. Beyond 24 hours from purchase: If it has been more than 24 hours since you purchased your ticket, or the booking was made within 7 days (168 hours) of travel, a cancellation fee may apply and can be found here. The value of your ticket, less non-refundable charges or fees, may be applied toward the purchase of a future ticket. To cancel your booking, log into My Trips. https://sbsconnect.nyc.gov/forums/general-discussion/202068fd-861c-ef11-9899-001dd80ab52c
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